Refund policy

At Wishishth, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our return and refund policy below:

1. Eligibility for Returns:

  • We accept returns for Made-to-order products within 5 days from the date of delivery. Custom-made orders are not eligible for return due to their personalized nature.

2. Return Process:

  • To initiate a return, please contact our customer support team within the stipulated return period. Kindly provide your order number, reason for return, and any relevant details for prompt assistance.
  • Upon approval, we will provide you with return instructions, including the address for the return shipment.
  • After Returning the product, CREDIT NOTE or EXCHANGE will be issued for the same amount. Please note that the shipping cost won't be included in the same.

3. Return Conditions:

  • Returned items must be in their original condition, unworn, unused, and in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

4. Return Shipping:

  • Customers are responsible for the shipping costs associated with the return unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for return shipments.

5. Refund Process:

  • Refund will only be initiated if the return is due to a mistake on our part or a defective product. Apart from this credit note and exchange will be issued for returns.
  • Once the returned item is received and inspected, we will initiate the refund process. Refunds will be issued using the original payment method. Please allow 5 - 7 working days for the refund to reflect in your account.
  • Refunds are processed for the product cost only and do not include any shipping charges unless the return is due to an error on our part.

6. Defective or Incorrect Items:

  • In the event of receiving a defective or incorrect item, please contact us immediately upon receipt. We will arrange for a return or replacement at no additional cost.

7. Non-Returnable Items:

  • Certain items are non-returnable for hygiene reasons or due to their nature. These may include but are not limited to intimate apparel, earrings, etc. Please check the product description for specific details.

8. Refund Status Updates:

  • Customers will receive notifications via email regarding the status of their refund once processed. If you haven't received a refund within the stipulated time, please contact our customer support team for assistance.

9. Policy Revisions:

  • Wishishth reserves the right to modify or update the return and refund policy at any time. Any changes made will be effective immediately upon posting on the website.

Please ensure to thoroughly review the product details, size charts, and specifications before making a purchase. Should you have any questions or concerns regarding returns or refunds, feel free to reach out to our customer support team.